If one of your devices/sensors triggered an alert and you didn't receive a text or call, here are some possible reasons that happened:
Your device/system was not armed,
Your system was in practice/test mode,
Your device/system is not set up to send alarms to the monitoring center,
Your phone was in Do Not Disturb mode or blocked the call, or
Your subscription is no longer active
If you need additional help figuring out why you didn't receive a text or call, please send us a message and share the info below so we can investigate:
First and last name
Phone number
Address of your monitored location
Date and approximate time of the alarm