During an emergency, we want to trust that we'll be able to get in touch with you after a Noonlight alarm has been triggered. Therefore, we require a phone number verification step when creating a Noonlight account.

Certain phone numbers may fail to meet our verification requirements based on the type of number (e.g., virtual, recently ported), special restrictions, or the wireless network provider.

If you don't receive the text verification code and are stuck on the phone number entry screen when attempting to create an account, this could be due to the system experiencing a high volume of traffic or your phone being in Airplane mode. If Airplane mode is off and you still don't receive the verification code, try deleting the app off your phone, then reinstall and attempt to log in again.

If after that, you're still having the same issue, send us a message that includes your phone number, cellular service provider, and type of phone device you're using and we'll help you resolve this issue.

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