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Why wasn't I texted/called about an alarm?
Why wasn't I texted/called about an alarm?

Common reasons for not receiving a text or call from Noonlight after an alarm is triggered

Jake avatar
Written by Jake
Updated over 8 months ago

If one of your devices/sensors triggered an alert and you didn't receive a text or call, here are some possible reasons that happened:

  • Your device/system was not armed,

  • Your system was in practice/test mode,

  • Your device/system is not set up to send alarms to the monitoring center,

  • Your phone was in Do Not Disturb mode or blocked the call, or

  • Your subscription is no longer active

If you need additional help figuring out why you didn't receive a text or call, please send us a message and share the info below so we can investigate:

  • First and last name

  • Phone number

  • Address of your monitored location

  • Date and approximate time of the alarm

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