# Noonlight Help Center

> Help center for Noonlight

## About Noonlight

- [Why not just dial 911?](http://help.noonlight.com/en/articles/2062101-why-not-just-dial-911.md): Noonlight works to enhance 911
- [How does Noonlight work?](http://help.noonlight.com/en/articles/2060965-how-does-noonlight-work.md): Noonlight protects you in a variety of ways so you can feel safer on the go and at home
- [Does Noonlight work in all 50 states?](http://help.noonlight.com/en/articles/2062126-does-noonlight-work-in-all-50-states.md): Noonlight can send help virtually anywhere in the United States
- [Will Noonlight work outside the United States?](http://help.noonlight.com/en/articles/2062130-will-noonlight-work-outside-the-united-states.md): Traveling or using Noonlight internationally
- [Do you share my information?](http://help.noonlight.com/en/articles/2062134-do-you-share-my-information.md): We use your data to keep you safe
- [Why did SafeTrek change its name to Noonlight?](http://help.noonlight.com/en/articles/2071095-why-did-safetrek-change-its-name-to-noonlight.md): New name. Same mission. Broader protection.

## Noonlight App

- [How does the button work?](http://help.noonlight.com/en/articles/2114600-how-does-the-button-work.md): Discreetly send help to your location using Noonlight's safety button
- [How does Timeline work?](http://help.noonlight.com/en/articles/2513587-how-does-timeline-work.md): Tell Noonlight what's going on so we can get you help if anything bad happens.
- [How do I turn on location services?](http://help.noonlight.com/en/articles/2062141-how-do-i-turn-on-location-services.md): Location services help find you in an emergency
- [Can I trigger a test alarm with the Noonlight app?](http://help.noonlight.com/en/articles/2060967-can-i-trigger-a-test-alarm-with-the-noonlight-app.md): Practice using the app anytime to get familiar with how it works
- [Do you charge for false alarms from the Noonlight app?](http://help.noonlight.com/en/articles/2062103-do-you-charge-for-false-alarms-from-the-noonlight-app.md): False alarms are a fact of life and no problem for Noonlight
- [Does Noonlight require cellular service to work?](http://help.noonlight.com/en/articles/2186084-does-noonlight-require-cellular-service-to-work.md): Noonlight needs a data connection \(i.e. Wi-Fi or cellular data\) to send help to you
- [Why did I stop receiving texts from Noonlight?](http://help.noonlight.com/en/articles/2060970-why-did-i-stop-receiving-texts-from-noonlight.md): How to start receiving texts from Noonlight again
- [How do I add the Noonlight widget?](http://help.noonlight.com/en/articles/2302614-how-do-i-add-the-noonlight-widget.md): Learn how to add the Noonlight widget so you have an even quicker way to get help in situations when seconds count
- [How does the widget work?](http://help.noonlight.com/en/articles/2302811-how-does-the-widget-work.md): Use the Noonlight widget to quickly get help without needing to unlock your phone.
- [What is Safety Network?](http://help.noonlight.com/en/articles/4550896-what-is-safety-network.md): A better way to let the people who care about you look out for your safety
- [How do I add someone to my Safety Network?](http://help.noonlight.com/en/articles/5377754-how-do-i-add-someone-to-my-safety-network.md): Add friends so they can make sure you never go missing
- [How do I remove someone from my Safety Network?](http://help.noonlight.com/en/articles/5377800-how-do-i-remove-someone-from-my-safety-network.md): Remove someone who you no longer want in your Safety Network, or delete a pending invitation request.
- [Why can't my Safety Network see my location?](http://help.noonlight.com/en/articles/5377811-why-can-t-my-safety-network-see-my-location.md): How to let your Safety Network see your accurate location
- [How do I request a check-in from someone using Safety Network?](http://help.noonlight.com/en/articles/5377766-how-do-i-request-a-check-in-from-someone-using-safety-network.md): Check-in with someone to make sure they're okay
- [How do I send someone help using Safety Network?](http://help.noonlight.com/en/articles/5377778-how-do-i-send-someone-help-using-safety-network.md): Send police to someone who may be in danger
- [Does Noonlight notify my Safety Network when an alarm is triggered?](http://help.noonlight.com/en/articles/5377831-does-noonlight-notify-my-safety-network-when-an-alarm-is-triggered.md): Your Safety Network is never alerted about alarms
- [What should I include in my profile?](http://help.noonlight.com/en/articles/2062131-what-should-i-include-in-my-profile.md): Your profile provides vital data to first responders
- [Can I add an emergency contact to my profile?](http://help.noonlight.com/en/articles/2141854-can-i-add-an-emergency-contact-to-my-profile.md): How emergency contacts are used, updating contact information and adding multiple contacts
- [Add Noonlight as a Contact](http://help.noonlight.com/en/articles/3148935-add-noonlight-as-a-contact.md): Save Noonlight as a contact in your phone so we can get a hold of you in response to an alarm
- [How do I change my PIN?](http://help.noonlight.com/en/articles/2062121-how-do-i-change-my-pin.md): Easily update your PIN on your Profile page
- [What if I forget my PIN?](http://help.noonlight.com/en/articles/2062112-what-if-i-forget-my-pin.md): We can still help if you forget your PIN
- [Why is my phone number not being accepted when trying to create an account?](http://help.noonlight.com/en/articles/2741969-why-is-my-phone-number-not-being-accepted-when-trying-to-create-an-account.md): Figure out why you're not receiving the text verification code
- [How do I change my phone number?](http://help.noonlight.com/en/articles/9098513-how-do-i-change-my-phone-number.md): Change the phone number on your Noonlight account
- [How much does Noonlight cost?](http://help.noonlight.com/en/articles/3270559-how-much-does-noonlight-cost.md): View pricing and plan information for Noonlight's subscriptions and services
- [How to cancel your subscription 😢](http://help.noonlight.com/en/articles/1872143-how-to-cancel-your-subscription.md): Cancel/unsubscribe from your Noonlight subscription
- [How do I request a refund for a Noonlight in-app purchase from Apple?](http://help.noonlight.com/en/articles/1848035-how-do-i-request-a-refund-for-a-noonlight-in-app-purchase-from-apple.md): Find out how to request a refund from Apple for a Noonlight-app-related charge
- [How do I connect my other apps or smart devices?](http://help.noonlight.com/en/articles/2062123-how-do-i-connect-my-other-apps-or-smart-devices.md)
- [Can Noonlight monitor for fall detection?](http://help.noonlight.com/en/articles/6027256-can-noonlight-monitor-for-fall-detection.md): Health care monitoring and medical emergency response
- [How do I set up Noonlight on my Apple Watch?](http://help.noonlight.com/en/articles/2944765-how-do-i-set-up-noonlight-on-my-apple-watch.md): Add Noonlight to your Apple Watch so help is just a tap on the wrist away
- [Identity Verification and Safe Code Scam](http://help.noonlight.com/en/articles/4454290-identity-verification-and-safe-code-scam.md): Avoid falling for scams on Tinder and Snapchat
- [How do I connect Noonlight to Tinder?](http://help.noonlight.com/en/articles/3673649-how-do-i-connect-noonlight-to-tinder.md): Add Tinder meetup info to Timeline and get help in an emergency
- [How does Noonlight help protect Tinder users?](http://help.noonlight.com/en/articles/3673586-how-does-noonlight-help-protect-tinder-users.md): Tinder has partnered with Noonlight to give you backup every time you meet up with someone new.
- [End of Support for TASER Pulse+](http://help.noonlight.com/en/articles/8766153-end-of-support-for-taser-pulse.md)
- [How does Automatic Crash Response work?](http://help.noonlight.com/en/articles/2442094-how-does-automatic-crash-response-work.md): Get help automatically when Noonlight detects you've been in a car accident.
- [Car crash or dropped phone? Here’s how Noonlight detects the difference](http://help.noonlight.com/en/articles/2577897-car-crash-or-dropped-phone-here-s-how-noonlight-detects-the-difference.md): Noonlight can detect when you've been in an accident, so can automatically get help right away.
- [Does Noonlight work with Nest Protect?](http://help.noonlight.com/en/articles/2100132-does-noonlight-work-with-nest-protect.md)
- [Does Noonlight work with Alexa?](http://help.noonlight.com/en/articles/8766149-does-noonlight-work-with-alexa.md)
- [Does Noonlight work with Google Home?](http://help.noonlight.com/en/articles/8766166-does-noonlight-work-with-google-home.md)

## Home Monitoring

- [Will Noonlight provide an alarm monitoring certificate for a discount on insurance?](http://help.noonlight.com/en/articles/2569855-will-noonlight-provide-an-alarm-monitoring-certificate-for-a-discount-on-insurance.md): How to request an alarm monitoring certificate
- [Home Security Alarm Permit](http://help.noonlight.com/en/articles/5195563-home-security-alarm-permit.md): Common FAQs about alarm permits for home security/alarm systems
- [Why wasn't I texted/called about an alarm?](http://help.noonlight.com/en/articles/9124527-why-wasn-t-i-texted-called-about-an-alarm.md): Common reasons for not receiving a text or call from Noonlight after an alarm is triggered
- [Do you charge for false alarms from my alarm system?](http://help.noonlight.com/en/articles/6539434-do-you-charge-for-false-alarms-from-my-alarm-system.md): Noonlight doesn't charge for false alarms and can often help if you've been fined by your city or county
- [Noonlight Household](http://help.noonlight.com/en/articles/3082972-noonlight-household.md): Add family members and/or trusted emergency contacts to your Household so they can be notified about and cancel alarms
- [Canary Cameras](http://help.noonlight.com/en/articles/4758107-canary-cameras.md): How to get your Canary Cameras set up for pro monitoring
- [NotionPRO Home Monitoring](http://help.noonlight.com/en/articles/3156114-notionpro-home-monitoring.md): Noonlight now provides 24/7 professional monitoring of your Notion system
- [Can Noonlight monitor flood or freeze events in my home?](http://help.noonlight.com/en/articles/6116807-can-noonlight-monitor-flood-or-freeze-events-in-my-home.md)
- [Can Noonlight detect a fire using my DIY cameras and send help?](http://help.noonlight.com/en/articles/6116790-can-noonlight-detect-a-fire-using-my-diy-cameras-and-send-help.md)

## PSAPs and First Responders

- [How does Noonlight contact PSAPs?](http://help.noonlight.com/en/articles/2114678-how-does-noonlight-contact-psaps.md): Accurate location data means reaching the right PSAP, right away.
- [What can Noonlight do for my public safety agency?](http://help.noonlight.com/en/articles/2062120-what-can-noonlight-do-for-my-public-safety-agency.md): Highly accurate information and data-driven awareness.
- [Do you offer PSAP or responder training?](http://help.noonlight.com/en/articles/2340932-do-you-offer-psap-or-responder-training.md): Noonlight is very easy to use, but we do also offer training options

## FAQs

- [My question isn’t here. How do I contact customer service?](http://help.noonlight.com/en/articles/2062127-my-question-isn-t-here-how-do-i-contact-customer-service.md): How to get in touch with Noonlight's customer support team